FAQs

HOW DO I KNOW MY ORDER WILL ARRIVE SAFELY?
All orders are shipped with full tracking - you will receive an email with the tracking information as soon as your order is shipped. Everything is boxed, so no accidents should happen to your order.

IF I DECIDE I DON’T LIKE THE MUG/TRAVEL MUG/WATER BOTTLE I ORDERED, CAN I RETURN IT?
In a word - no. Unlike big shops and big brands who can happily accept unused goods to resell, MUGOSAURUSREX isn’t established enough yet to be able to accept refunds because you changed your mind or don’t like the design. All designs are clear on the website and social media for you to see - designs are “introduced” online before being shared again as the finished products.

WHAT HAPPENS IF MY ORDER ARRIVES BROKEN OR DAMAGED?
Contact me straightaway - haveacuppa@mugosaurusrex.com - send photos of the box the item has arrived in and photos of the damage to the product ordered. I will then arrange for a replacement to be printed and dispatched to you, free of charge.

HOW HIGH A QUALITY ARE THE ITEMS YOU SELL?
All of the items I sell are of a high quality - I have spent endless hours researching into different suppliers to ensure, the products I am using are the absolute best. All items are printed by me in house, so quality control is high and if I’m not happy with it, it won’t be sent to you until I am happy.

DO YOUR BOTTLES OR TRAVEL MUGS LEAK?
No they don’t! They have both been tested thoroughly and are 100% leak proof.

DO YOU SHIP OUTSIDE OF THE UK?
Absolutely!! I am super happy to accommodate worldwide purchases and everything is available to you whether you’re in the UK or the other side of the country. The only place I sadly cannot ship to is Northern Ireland due to new rules in place. I am truly so sorry to anyone who is in Northern Ireland and wants to purchase from me, but the new rules make it almost impossible for any small, independent business to be able to afford to have the right documentation in place. As soon as anything changes, I will be opening up the postage to Northern Ireland once again.

DO YOU DO BESPOKE DESIGNS AND IF SO WILL THESE EVER BE SOLD ON AS A DESIGN AVAILABLE TO EVERYONE?
I love the challenge of doing bespoke designs and I am always more than happy to accommodate requests for a bespoke piece. You simply have to email - haveacuppa@mugosaurusrex.com and I will take details from you so I can work on a design that is just for you. The chosen design and any of the examples sent to you will not be resold to anyone else. They are completely exclusive to you.

DO YOU ACCEPT BULK ORDERS AND IF SO IS THERE A DISCOUNT AVAILABLE?
I am more than happy to accept bulk orders and of course, a discount can be arranged. For large orders, simply get in touch by emailing - haveacuppa@mugosaurusrex.com - and we can discuss your needs and your order.

DO YOU WORK ALONGSIDE SMALL BUSINESSES FOR COLLABORATIONS?
Yes, I do! I have been very fortunate to work alongside a few fellow small businesses on collaborations and producing bespoke items for them to use and I will always be more than happy to do this again. If you’re a small business and want to discuss a collaboration, simply get in touch by emailing - haveacuppa@mugosaurusrex.com - and we can discuss.